Exams office staff support teaching colleagues and students. This role is sometimes known as exam manager, exam officer or exam administrator.
An examinations officer’s role can cover:
- Liaising with heads of department, invigilators, teachers and students
- Issuing students with their entry slips and making any necessary corrections
- Drawing up examination timetables
- Preparing, organising and supervising these examinations in accordance with the regulations laid down by all the examination boards
- Supplying all the necessary stationery and materials related to the smooth running of the examination system
- Dealing with certification issues
- Attending result days, distributing documentation to staff and dealing with queries, where appropriate, from students, staff and parents
- Checking statistical data
- Checking all examination fees and charges from each examination board
The key responsibility of an examinations officer is for the administration, organisation and smooth running of public examinations.
Skills and experience you will need
- Excellent communication skills
- Excellent organizational skills
- Good IT and administrative skills
- Ability to work under pressure
It is up to schools and local authorities to decide what qualifications and experience applicants need to have, so it is important to check locally. Some may employ people on the basis of their experience and potential alone. Others may require a qualification.
The following qualification is available for those not yet employed in the role:
- Level 2 Award in Support Work in Schools
However, this award is solely theory-based, without requiring a placement in a school, so it is important to check with the school or local authority whether they would accept the qualification. You can read more about this qualification here.
Training and development
There are qualifications and training courses available specifically for those in this role. The Examination Officers' Association (EOA) has developed a number of courses applicable to exam officers.
- Level 2 Administering exams & the exam office role
- Level 3 Managing & administering examinations
- Level 4 Managing and administering examinations
- Level 5 Research & develop exams delivery in centres
For more information visit Exam Officers' Association
If you need more help speak to the person responsible for your career development or your Union Learning Representative.
Exam Officers' Association
For more information in Scotland, contact Skills Development Scotland
In Northern Ireland contact Careers Service Northern Ireland
In Wales / Cymru contact Careers Wales