Administrators are responsible for providing administrative support for an office or department within a school.

What’s involved

An Administrator's role can cover:

  • welcoming visitors to the school and dealing with their enquiries
  • answering the telephone or a small switchboard
  • administration relating to pupil attendance
  • word processing
  • managing email/post
  • drafting letters, emails, reports, newsletters
  • monitoring stationery supplies.

Skills and experience you will need

  • excellent spoken and written communication skills
  • methodical and well-organised
  • able to work accurately and pay attention to detail
  • literacy and numeracy
  • good ICT skill
  • be a good teamworker
  • able to prioritise work

Entry requirements

It is up to schools and Local Authorities (LAs) to decide what qualifications and experience applicants need to have, so it is important to check locally. Some may employ people on the basis of their experience and potential alone. Others may require a qualification, such as in English and maths. Experience of office work or a qualification in administration or computer skills could also be useful.

You'll need clearance from the Disclosure and Barring Service (DBS).

The following qualification is available for those not yet employed in the role:

  • Level 2 Award in Support Work in Schools

However, this award is solely theory-based, without requiring a placement in a school, so it is important to check with the school or LA whether they would accept the qualification.

Training and Development

There are many courses in the Business Management area. These courses are delivered at local colleges, some through apprenticeships. The Council for Administration (CfA) are responsible for developing qualifications for staff working in administrative roles. For more information visit the CfA website.

Some schools also offer apprenticeships, which are work-based training programmes which lead to qualifications.

Look for vacancies here: School Apprenticeships

Find out more here: Apprenticeships

If you need more help speak to the person responsible for your career development or your Union Learning Representative.

Useful links

In Scotland for more information contact Skills Development Scotland:

In Northern Ireland contact Careers Service Northern Ireland:

In Wales / Cymru contact Careers Wales: