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Skills for administration staff

Staff working in administrative roles (eg, administrators, receptionists, PAs, library assistants or finance officers) need a specific set of skills to be able to do their jobs.

These include:

  • using the phone and fax
  • preparing and printing documents on a computer
  • photocopying, distributing and presenting complex documents
  • meeting and helping visitors
  • recording, storing and supplying information using a paper-based filing system
  • entering, retrieving and printing data in a database
  • producing documents from their own notes
  • ensuring materials can be easily retrieved
  • issuing and recovering loan material
  • identifying and providing information and material required by users.

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